NEED HELP?
Email us on: support@bracewarrior.com
leave us a voice&text message at
+1 (818) 835-5192
We promise we will deliver high-quality products and try our best to give you the best services. And this website only accept orders from the United States, Canada.
After your payment is verified, it may take up to 72 hours to process and ship your order.
This does not include weekends or holidays. Sometimes it could be longer.
Please ensure that you provide a valid delivery address and information when placing an order, and we will use our fastest transportation route to ensure the delivery of the product.
*We are not responsible for the situation where the tracking information provided by the logistics provider shows that it has been delivered, but the customer has not received it (the package is lost or stolen).
Please refer to the chart below for rates/times.
SHIPPING RATES & DELIVERY
| Shipping Method | Fees | Deliver Time |
|---|---|---|
|
Free Shipping (Order Over $80 USD) |
$0 |
5 - 13 Working Days |
|
Standard Shipping |
$9.98 |
5 - 13 Working Days |
*Alaska, Hawaii, and overseas territories of the US may take a longer time to deliver.
*Due to the outbreak of COVID-19, delivery times for all orders may be longer than usual.
*We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Returns
To be eligible for a refund or exchange, you must first email us at support@bracewarrior.com within 30days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
Please contact us through email for issuing a return process, and the location of our warehouse will be given to the customers for returns.
For easy returns, please follow the rules below :
1. Do not tear or ruin our packaging, especially for products with size tags (clothes, knee braces)
2. Contact us first before you ships it back to our warehouse
3. Ships with post services that come with a tracking number.
The Customer needs to cover these fees:
- Shipping fees
After we get the products and inspecting if it gets damaged or polluted. If not, and we confirm that its status is resellable we will offer full refunds for the price that you made your purchase.
NOTE:
To get a full refund, you must strictly follow our return process.
If you do not follow the process or file a dispute to the bank or Paypal without authorization, we will treat it as a fraud and will also send the relevant evidence to your bank or Paypal, the outcome of the dispute will be determined by them.
If you receive a faulty or damaged item, please reach out to our Customer Support team at support@bracewarrior.com or leave us a voice&text message at +1 (818) 835-5192 and our customer service will help resolve the issue.
Once you notify us that you would like a return, we will email you a location of our Warehouse.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).
- Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at support@bracewarrior.com as soon as possible if you’d like to cancel an order that you have just made.
- We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient addresses. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at
- support@bracewarrior.com as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient addresses.